Refund Policy

Philip Bedford Photography Refund Policy

Thank you for shopping at Philip Bedford Photography. I appreciate the trust you have placed in me and I am committed to providing you with a satisfactory shopping experience. Please read the following refund policy carefully to understand my practices regarding returns and refunds.

1. Return Process: Customers may initiate a return by following these steps:

  • Contact me using philip@philipbedford.co.uk within 14 days of receiving the product.
  • Provide your order number, the name of the product(s) you wish to return, and a brief explanation of the reason for the return.

2. Return Window: The return window is 14 days from the date of product delivery. Returns requested after this period may not be accepted.

3. Product Condition: To be eligible for a return, the product must be in its original condition, unused, and in the original packaging. Any product that is damaged, incomplete, or has signs of wear and tear may not be eligible for a refund.

4. Reason for Return: Acceptable reasons for return include:

  • Defective or damaged product upon arrival.
  • Incorrect item received.
  • Dissatisfaction with the product.

5. Refund Process: Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 7 days.

6. Customer Requirements: To ensure a smooth return process, please adhere to the following requirements:

  • Products must be returned in their original packaging.
  • Include a copy of the order confirmation or packing slip in the return package.
  • Follow the instructions provided by our Customer Service team for return shipping.

7. Non-Refundable Items: Certain items are non-refundable, such as commissioned work for a specific project. Please check the product description before making a purchase.

Philip Bedford Photography reserves the right to update or modify this refund policy at any time without prior notice. I encourage customers to review this policy periodically for any changes.

If you have any questions or concerns regarding the refund policy, please contact our me using philip@philipbedford.co.uk

Thank you for choosing Philip Bedford Photography.

Sincerely,

Philip Bedford Photography

07984349058

philip@philipbedford.co.uk